Baseline terms for using PWG services.
1. Website use
You may use the PWG website to learn about services, submit legitimate engagement inquiries and access authorized client workspaces. Do not attempt to bypass access controls, interfere with the service, submit malicious content, impersonate another person or use the service unlawfully.
2. Authority and electronic acceptance
If you submit information, accept a quote or act for an organization, you represent that you are authorized to do so. Clicking an acceptance control in the authenticated Client Command Center creates an electronic record of the accepting user, time, quote, policy versions and engagement protection profile then in effect.
3. Scope and change control
The scope of paid work is defined by the applicable quote, SOW or other written engagement record. Discovery material is preliminary until incorporated into an agreed engagement definition. Material scope, timing, dependency or deliverable changes may require a revised quote or written change record.
4. Fees, taxes and payment
Fees, billing model, currency, validity period, concessions, taxes and payment terms are those stated in the applicable quote or signed agreement. A discount or free inclusion does not reduce the stated nominal value of the underlying work for purposes of commercial history or future pricing.
5. Client responsibilities
The client is responsible for timely access to people, systems, decisions, approvals, information and dependencies reasonably needed for the work; for the accuracy and lawfulness of materials it supplies; and for maintaining its own backups, credentials and security controls unless PWG expressly assumes a responsibility in writing.
6. Confidentiality
PWG treats non-public engagement information as confidential by default. Each engagement has a recorded confidentiality setting. If the parties sign an NDA or other confidentiality agreement, that agreement controls. Confidentiality obligations do not apply to information that is public through no breach, already lawfully known, independently developed without use of the confidential information or lawfully received from a third party without restriction.
7. Data handling and security
PWG will use engagement information only as reasonably necessary to evaluate, administer and deliver the engagement, operate supporting systems, maintain business records and meet legal obligations. Engagement-specific restrictions recorded in the Client Command Center apply to PWG's handling of that engagement. No website or hosted service is guaranteed to be completely secure.
8. AI use
AI-assisted tools may be used only within the engagement's recorded AI-use policy. The default requires client approval before external AI is used with engagement material. PWG does not authorize client material for PWG model training by default. “No external AI” means PWG will not intentionally submit engagement material to external generative-AI services for that engagement unless the protection profile is changed with appropriate authority.
9. Intellectual property
Client-provided information, content, data and pre-existing client materials remain the client's property. PWG retains ownership of its pre-existing software, methods, frameworks, templates, know-how, libraries, reusable components and other background IP. Ownership or license rights in engagement-specific deliverables are determined by the applicable signed agreement or quote. No transfer of PWG background IP occurs merely because it is used to create a deliverable.
10. Third-party services and open-source components
Work may depend on third-party platforms, APIs, cloud services, software or open-source components. Their terms, availability and behavior are outside PWG's control. PWG will identify material dependencies where they are relevant to an engagement decision and will not represent third-party rights or certifications that have not been established.
11. Professional judgment; no guaranteed outcome
PWG will perform services in a professional manner consistent with the agreed scope. Unless expressly stated in a signed agreement, PWG does not guarantee a particular business, regulatory, financial, operational or technical outcome. Recommendations depend on the information, constraints and evidence available at the time.
12. Liability baseline
Unless a signed agreement states otherwise, and to the maximum extent permitted by applicable law, PWG's aggregate liability arising from an engagement will not exceed the fees actually paid to PWG for the affected services during the six months preceding the event giving rise to the claim. This limitation does not apply where applicable law prohibits limitation or to liability arising from fraud or willful misconduct.
13. Suspension and termination
Either party may stop prospective work as allowed by the applicable quote or signed agreement. PWG may suspend access where reasonably necessary to address security, misuse, nonpayment or legal risk. Amounts already earned and obligations intended to survive—including confidentiality, payment, IP and recordkeeping obligations—remain in effect.
14. Policy changes
PWG may update website terms prospectively. For an accepted quote, the terms, privacy and trust versions captured in the acceptance record remain evidence of what the client acknowledged at that time. A later website update does not silently rewrite an accepted commercial record.
15. Questions and negotiated terms
If an engagement requires a client MSA, NDA, DPA, security addendum, procurement terms or other negotiated document, contact [email protected] before accepting the quote.